FAQ – Texeraq Store

Welcome to our Frequently Asked Questions page! Below, you’ll find answers to the most common questions our customers ask.

1. How long does shipping take?

Shipping to the US usually takes 7–14 business days. For international orders, delivery may take 14–31 business days, depending on the destination and customs processing times.

2. Do you offer order tracking?

Yes! Once your order ships, we’ll upload tracking information as soon as possible. You can check your package status anytime on our [Track Your Order] page.

3. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition, and returned with packaging. Once your return is approved, we’ll issue a refund or exchange.

4. Do you ship internationally?

Yes! We ship worldwide. Delivery times and shipping costs may vary depending on the destination.

5. How can I contact customer service?

Our support team is here to help. You can reach us via email at support@texeraq.com or through our Contact Us page. We usually reply within 24 hours.

6. Can I change or cancel my order after placing it?

Orders can only be changed or canceled within the first 12 hours of placing them. After that, we’ve already started processing your package

7. Do you offer free shipping?

We occasionally offer free shipping promotions. Please check our homepage or sign up for our newsletter to stay updated on deals.

8. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.

9. Will I be charged customs fees?

For international orders, customs duties or taxes may apply depending on your country’s import regulations. Texeraq Store is not responsible for these charges.

10. Is shopping at Texeraq Store secure?

Absolutely! We use SSL encryption and trusted payment gateways to keep your information safe and secure